Privacy Policy

Man with Van Twickenham Privacy Policy

This Privacy Policy explains how Man with Van Twickenham collects, uses, stores, and protects personal data about customers and prospective customers in the Twickenham area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all customers and users of Man with Van Twickenham services within the Twickenham area, whether you contact us online, by phone, or in person.

By using our services, requesting a quote, or otherwise providing your personal data to us, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Man with Van Twickenham provides man and van, removals, and related transport services to private and business customers in the Twickenham area. For the purposes of data protection law, Man with Van Twickenham is the data controller in respect of the personal data described in this Privacy Policy. This means we determine the purposes and means of processing your personal data.

Types of Data We Collect

We only collect personal data that is necessary for us to deliver our services, manage our business, and comply with legal obligations. The types of personal data we may collect include:

Identification and contact details such as your name, address, collection and delivery addresses, and preferred contact details. Booking and service information such as details about your move or transport request, inventory or item descriptions, access details for properties, dates and times of bookings, and service preferences. Communication records such as messages or notes from phone calls, texts, online forms, or other communications in connection with quotes, bookings, or customer service. Payment and transaction data such as payment confirmations, amounts paid, dates of payments, and basic billing details. We do not store full card details; these are handled securely by our payment processors. Technical and usage data such as basic device and browser information, pages you visit on our website, and how you interact with our online services, where applicable.

How We Collect Your Data

We collect personal data directly from you when you request a quote, make a booking, contact us with a question or complaint, or provide information during the delivery of our services. We may also receive personal data about you indirectly, for example if someone else makes a booking on your behalf and provides your contact or address details, or if you are a contact person for a business customer.

Purposes and Lawful Basis for Processing

We process your personal data only when we have a lawful basis to do so. The main purposes and lawful bases are as follows:

To provide our services. We use your personal data to give quotes, arrange and complete bookings, manage logistics, communicate about your move or transport, and handle any related customer service issues. Lawful basis: performance of a contract or taking steps at your request before entering into a contract.

To manage our business operations. This includes invoicing, accounting, record keeping, service planning, and quality control. Lawful basis: performance of a contract and our legitimate interests in running and improving our business.

To communicate with you. We may contact you to confirm bookings, send updates or reminders, request feedback, or respond to your enquiries and complaints. Lawful basis: performance of a contract and our legitimate interests in providing effective customer service.

To comply with legal and regulatory obligations. We may process and retain certain data to meet tax, accounting, insurance, and other legal requirements, or to respond to lawful requests from authorities. Lawful basis: compliance with legal obligations.

To protect our rights. We may use your data to prevent fraud, resolve disputes, or establish, exercise, or defend legal claims. Lawful basis: our legitimate interests in protecting our business and legal rights.

If we ever rely on your consent as a lawful basis, we will make this clear at the time and you may withdraw your consent at any time.

Use of Processors and Third Parties

We may share your personal data with carefully selected third parties who act as data processors on our behalf. These processors only process your data according to our instructions and for the purposes set out in this Privacy Policy. They are required to implement appropriate security measures and comply with data protection law.

Such processors may include payment processing providers that handle card payments and related financial transactions, IT and hosting providers that maintain our website, booking systems, and data storage, communication services used to send messages or confirmations, and professional advisers such as accountants or business advisers where necessary.

We do not sell your personal data and we do not share your data with third parties for their own independent marketing purposes.

International Transfers

Where possible, we aim to keep your personal data within the United Kingdom or the European Economic Area. If it is necessary for us or our processors to transfer your data outside these regions, we will ensure that appropriate safeguards are in place to protect your information, such as using standard contractual clauses or transferring data to countries that have been formally recognised as providing an adequate level of data protection.

Data Retention Periods

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.

In general, we will retain booking and service records, including relevant contact details and transaction data, for a period that reflects limitation periods for legal claims and statutory retention periods for tax and accounting records. Communications related to enquiries, quotes, and customer service may be kept for a shorter period, unless needed to resolve ongoing issues or disputes. When data is no longer required, we will securely delete or anonymise it.

How We Protect Your Data

We use a combination of technical and organisational measures to help keep your personal data secure and to prevent unauthorised access, disclosure, alteration, or destruction. These measures include access controls so that only authorised personnel and processors can access data needed for their role, secure storage and handling of physical and electronic records, and regular review of our data handling practices. While no system can be completely secure, we regularly assess our safeguards and aim to maintain a level of security appropriate to the risk.

Your Data Protection Rights

As an individual whose personal data we process, you have a number of rights under the UK General Data Protection Regulation. These include:

Right of access. You can request a copy of the personal data we hold about you and information about how we process it.

Right to rectification. You can ask us to correct inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purpose for which it was collected, or where you withdraw consent and there is no other lawful basis.

Right to restriction of processing. You may ask us to restrict the processing of your personal data in certain situations, such as while we are considering a request for rectification.

Right to data portability. Where we process your data based on your consent or a contract and by automated means, you may request that we provide your data in a commonly used, machine-readable format or transfer it to another controller where technically feasible.

Right to object. You may object to processing based on our legitimate interests, including any direct marketing, and we will stop unless we have compelling legitimate grounds to continue or the processing is needed for legal claims.

Right to withdraw consent. Where we rely on your consent, you can withdraw it at any time, without affecting the lawfulness of processing before consent was withdrawn.

You also have the right to lodge a complaint with the relevant data protection authority if you believe that your rights have been infringed.

Children

Our services are not targeted at children and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent or lawful basis, we will take steps to delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. When we make significant changes, we will take reasonable steps to bring the new Privacy Policy to your attention. The version published on our website will always set out the current policy.

Your continued use of Man with Van Twickenham services after any changes to this Privacy Policy will constitute your acknowledgment of the updated policy.